Updating Your Account Information
You will need to inform Adaptable Digits of any changes to your customer information,
this includes addresses, phone numbers, contact names, email addresses,
and change of business ownership. You may be asked to fax signatures
from the parties gaining control of your account when changing any of
this information. Notices sent by Adaptable Digits are done so via email and updated
account information is essential to communication with you the customer.
We are not responsible if you have not received any communication that
was made with an email address that has not been updated.
If You Pay by Personal or Company Check
When making payment, please include your customer domain name on your payment.
You may mail payments to:
120 Ridgeview Drive
Veazie, ME 04401-7051
If you exceed the allotted disk usage for your account, you will be billed at a rate of 99¢ per 10MB increment used. Your disk usage is calculated by the maximum amount of space you have used on any given day in a thirty day period or month. This is comparable to leasing commercial building space where you pay for the square footage you use for the entire term of the lease. However, Adaptable Digits recalculates your disk usage each month so if your utilization is high one month, you will not be penalized the following month if your usage is low. Your disk usage is calculated and billed on the 5th day of every month. Please remember that your log files count as disk usage and you should back them up or reset them regularly, especially if you have a high traffic site. Less than 1% of Adaptable Digits's customer base exceeds its disk space allocations. Most web sites only require 5 to 7 MBs of disk space. The entire Adaptable Digits web site is less than 18 MB.
Adaptable Digits offers a monthly billing cycle to all customers for all accounts. If you sign up for an account before the 16th of the month you are billed for the full amount. If you sign up after the 16th, your bill will be prorated by 50%. If you have billing questions email us at Billing@AdaptableDigits.com.
The majority of AD's customers are legitimate, honest and responsible business people. In order for us to provide the highest quality and most feature-packed services in the industry we must maintain solvency. Managing our accounts receivable is an integral part of doing business successfully. Please read the following policy carefully so there is no misunderstanding. If you sign up for an account before the 16th of the month you are billed for the full amount. If you sign up on or after the 16th, your bill will be prorated out at 50%. If your account becomes overdue (30 days after the closing date on the invoice) the following will occur:
We look forward to a mutually beneficial business relationship.
- You will receive a reminder via email that we have not received your payment. If payment is not received within 15 days of your past due date your service will be interrupted.
- If your account becomes more that 60 days past due, your data will be removed from the servers and your account will be referred to our collection and legal departments.
- If you fail to pay for services rendered, we will report the delinquency to the credit bureau which will impact your credit rating.
- If we pursue a legal remedy and obtain a judgment against you, we will seek to enforce that judgment.
- If you pay and we receive a notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you a minimum service fee of $20. We will also charge you all associated costs to include attorney and collection fees.
In the event that your account is deactivated due to nonpayment, your payment must include the $25.00 reactivation fee per domain name for your account(s) to be reactivated. You may send us a money order via your choice of overnight courier.
Invoices are aged from the date of the order. Finance charges will be assessed to all accounts with invoices 30 days or more past due. The finance charge amount is $3.00 for each month a payment is late and is cumulative.
In order to protect your data, AD requires a signed document requesting cancellation of hosting accounts. We apologize for any inconvenience, but experience has demonstrated that this is a necessary precaution to prevent erroneous deletion of data or malicious activity conducted against data. To cancel a hosting account, please mail us a letter requesting to terminate your account, including your domain name, the effective date and your signature. An AD representative will contact you immediately. The cancellation request is only complete and will be acted upon by AD once AD receives the mailed form with your signature. Please do not alter the cancellation form, any changes made without a signature from an authorized signator of AD, will not be valid. Upon receipt, AD will cancel your account effective the end of your current billing cycle and notify you of any outstanding balance. Monthly balances will be calculated in accordance with the collection procedures above. Finally, while AD will refund your monthly fee if you cancel your account within the first 30 days, AD will not refund your setup fee.